Quality Policy
STI Group is committed to providing safe, efficient, and reliable transportation services to our customers. We aim to meet and exceed customer expectations by providing top-of-the-line services that consistently meet their requirements.
Quality objectives:
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Improve customer satisfaction by regularly collecting feedback and addressing their needs and concerns.
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Employing and empowering a quality team by providing ongoing training and professional development opportunities for our employees to enhance their skills and knowledge.
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Ensure the reliability of our vehicles and equipment by implementing regular maintenance schedules and conducting thorough inspections.
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Develop and maintain a culture of continuous improvement by regularly reviewing and updating our procedures and processes.
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Being unquestionably ethical in everything we do.
Quality Management System:
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STI Group implements a quality management system that complies with the international quality standard ISO 9001. Our quality management system is designed to ensure that all our processes and procedures are consistent and effective, and that our services meet customer requirements.
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Quality responsibility:
Everyone at STI Group is responsible for contributing to the success of our quality policy. Our management team is responsible for ensuring that this policy is communicated and implemented throughout the company. Our employees are responsible for carrying out their work in accordance with our quality objectives and standards.
Continuous improvement:
We are dedicated to continuously improving our quality management system and our services to meet the changing needs of our customers. This will be achieved through regular review and assessment of our quality objectives and performance.